This policy forms part of our Terms & Conditions and explains how returns, refunds and cancellations work for purchases made through the PCT online shop.
You may request a return within 7 days of receiving your order, by contacting us at headofficepct@gmail.com or 064 557 9384 with your order reference.
To qualify for a return, products must be sealed and undamaged — the original factory seal must be intact and the container free of any damage. We may decline returns that do not meet these conditions.
In addition to the above, section 42 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel an electronic purchase within 7 days after receipt of the goods, provided the goods are unused and in their original condition and packaging.
If goods arrive damaged, or are defective or unsafe, you have rights under the Consumer Protection Act 68 of 2008. Please contact us as soon as possible with photographs and your order reference. We will arrange a replacement or refund for damaged or defective goods in line with the CPA.
Return shipping is for the customer's own account and arrangement — the product must be shipped back to the PCT factory (Unit 5 Bretts Avenue, Duncanville, Vereeniging, Gauteng 1939) at the customer's cost. We recommend a tracked courier service. Refunds are processed once the returned product arrives at the factory and passes the seal/condition check.
Approved refunds are paid back via the original payment method — card/EFT payments via BobPay, or EFT for other payment types — within 5 working days after the returned goods are received and inspected at the factory.
Exclusions: products whose factory seal has been broken, containers that have been opened or used (unless the product is defective), and custom/special-order items cannot be returned unless defective. This does not limit your rights under the Consumer Protection Act 68 of 2008 in respect of defective or non-conforming goods.